Case Study: a hair growth e-commerce company avoids PSP shutdown and reduces PCI burden with Basis Theory

Hair Growth E-commerce Company restores payments in 24 to 36 hours with Basis Theory

The hair growth e-commerce company faced an abrupt shutdown of its payment processing by Stripe, which included a 14-day transaction limit and a 90-day hold on disbursements. This sudden service interruption threatened its ability to operate and accept payments, highlighting the risks of relying on a single payment service provider. The company used Basis Theory to help regain control.

By implementing Basis Theory Elements for secure card data collection, the company built a redundant payment system. Basis Theory provided a third-party vault that centralized data and enabled flexible routing to alternative payment processors. This solution reduced the PCI compliance burden and gave the merchant ownership of its payment data, ensuring reliable and secure processing to avoid future shutdowns.