Case Study: Felix cuts payment latency by 50% with Basis Theory

Felix cuts payment latency by 50% with Basis Theory

Felix, a fintech company enabling money transfers to Latin America via WhatsApp, faced significant challenges with its payment orchestration provider. Silent system failures and outages were difficult to diagnose, creating risks and obscuring whether the fault lay with the processor, orchestrator, or their own internal systems. To build their own orchestration engine, they needed a tokenization solution and selected Basis Theory for its vault and tokenization services based on availability, pricing, and developer experience.

Basis Theory implemented its tokenization platform and worked directly with Felix's payment service provider to migrate all existing tokens in under eight weeks. This solution gave Felix full token ownership and control, which immediately reduced payment latency by 50%. The migration also allowed Felix to expand its payment methods and payout destinations across Latin America, providing the visibility and flexibility needed to scale.

Felix