Case Study: Airbnb achieves trusted global name matching with Basis Technology Rosette

Rosette Name Matching Keeps Guests & Hosts Booking Without Reservations

Airbnb, the global accommodations marketplace, needed a reliable way to verify guest and host identities across an international user base. To support its Verified ID process, Airbnb had to match names from online profiles and offline documents in multiple languages and scripts, making accurate name matching a major challenge. After considering building the capability in-house, Airbnb turned to Basis Technology and its Rosette name matching technology.

Basis Technology’s Rosette name matching provided Airbnb with flexible, accurate matching for names across languages, transliterations, nicknames, reordered components, and other variations. Airbnb’s engineers found the matches confident enough in manual testing and integrated the solution with minimal ongoing effort, allowing them to focus on the core verification workflow. The result was a faster path to production and a stronger identity verification process for Airbnb’s growing user base, which reached 17 million guests and about one million new guests per month.

Airbnb

Marc McCabe

Business Development Lead