Case Study: Dunelm achieves faster, safer SAP change delivery with Basis Technologies ActiveControl

Dunelm Dramatically Reduces Major SAP Production Incidents with Automation

Dunelm, the UK's leading homewares retailer, faced significant challenges with its highly customized SAP environment. Frequent production incidents, slow change delivery, and difficulties managing multiple external development teams were limiting the company's competitiveness. To address these issues, Dunelm partnered with Basis Technologies and implemented their ActiveControl solution to automate and overhaul their SAP change and release management processes.

By implementing Basis Technologies' ActiveControl, Dunelm automated its SAP change processes, enforcing governance and quality checks while eliminating manual, error-prone tasks. The solution provided a single source of truth, automatically managed dependencies, and virtually eliminated conflicts from concurrent development. As a result, Dunelm saw a vast improvement in development quality, a significant decrease in major production incidents, and a much faster, more agile delivery of innovation to support business growth.

Dunelm

Steve Ross

SAP Technical Services Manager