Case Study: Utilita streamlines void property energy switches with Basestation's custom Drupal portal

Utilita processes void property data in 24 hours with Basestation

Utilita, a UK-based pay-as-you-go smart energy provider, faced challenges in processing 'void properties'—homes without a legitimate tenant—where energy supply responsibility falls to housing associations and councils. Their existing process was inefficient and struggled with address format variations. They appointed digital agency Basestation Ltd to build a bespoke portal to streamline this management and tracking.

Basestation developed a custom Drupal-based voids portal that integrated with Utilita's internal systems. The solution provided a secure, multi-user web interface for partners, featuring postcode lookup tools and a specialized feature for reporting tampered meters. This ensured data accuracy and GDPR compliance. The platform significantly improved efficiency, allowing Utilita to expand its service offering and process energy switches quickly and easily.

Utilita