Case Study: Bristol Energy achieves faster, more accurate energy switching with Basestation’s custom Drupal agent portal

Bristol Energy saves each agent 1 day a week with Basestation

The customer, Bristol Energy, faced the challenge of streamlining their energy quote and switching process for their Sales & Renewals team. Their existing system required multiple components to communicate effectively, including postcode lookup, meter detection, and CRM integration, which presented significant technological hurdles. Basestation Ltd was engaged to develop a solution to enhance efficiency and customer service.

Basestation Ltd built a custom Drupal-based Telephone Agent Portal (TAP) that integrated all necessary components into a single, user-friendly system. The solution significantly improved productivity, saving each team member an average of one day per week and allowing Bristol Energy to process more cases in a fraction of the time. The system also improved data accuracy by using postcode-based searches to prevent lost leads. Basestation has provided ongoing support to Bristol Energy since the portal's launch.

Bristol Energy