Case Study: JLG Industries boosts service efficiency and customer support with Baseplan Software

Baseplan Helps Keep JLG on TOP

JLG Industries, a leader in Australia's access equipment market, sought to upgrade its customer support systems after outgrowing its previous software. The company partnered with Baseplan Software to implement a comprehensive new operating system to improve after-sales support and internal efficiency across its national operations.

The solution from Baseplan Software included CRM, field service (IVT), and financial modules, all fully integrated. This provided real-time job status updates, streamlined invoicing, and eliminated paperwork for field technicians, leading to improved response times and first-time fix rates for customers. The system also automated financial reporting to JLG's parent company and provided the entire staff of 250 with tools to accurately measure and improve business performance, significantly boosting operational efficiency.

JLG Industries

Simone Klingberg

IT Manager