Case Study: Hotel Carlton Gent achieves 84.4% occupancy and higher revenue with Base7booking

Hotel Carlton - Customer Case Study

Hotel Carlton is a family-run 3-star, 22-room hotel in Ghent that struggled with modest occupancy, overbookings and limited online visibility. Seeking a practical PMS that would connect to their channel manager Cubilis and improve distribution, they selected Base7booking as their booking and property management solution.

Base7booking migrated all data, provided quick training and delivered a flexible, bidirectionally connected PMS integrated with Cubilis; this eliminated overbookings, saved staff time and boosted online visibility. As a result, Hotel Carlton’s occupancy climbed from 54% to 84.4%, direct bookings rose from 50% to 60%, revenue increased, they became top-ranked in Ghent on TripAdvisor and Booking.com, and average occupancy grew about 12% per year — outcomes attributed in large part to Base7booking.

Hotel Carlton

Jeffrey

Owner and Manager