Case Study: a large healthcare company reduces SBC processing time with Base64.ai

Healthcare Innovator Sets New Industry Standard with Cutting-Edge AI

a large healthcare company faced challenges in processing complex, multi-page Summary of Benefits and Coverage (SBC) forms, a task that was slow and prone to errors. To enhance its customer experience and gain a competitive edge, the company partnered with Base64.ai and leveraged its AI document processing service to automate this verification.

Base64.ai implemented a specialized machine learning model capable of accurately extracting data from SBC forms despite significant format variations. This solution reduced processing time from days to just 30 seconds while achieving a 99.96% accuracy rate. The integration via a simple API was completed in less than an hour, drastically cutting time and costs for the large healthcare company and allowing them to set a new industry standard.