Case Study: a global quick-service restaurant achieves stronger vendor performance and faster technology execution with Baringa

QSR unifies 1,000+ vendors with Baringa to boost technology value

A global quick-service restaurant (QSR) brand was struggling to manage its complex ecosystem of over 1,000 technology vendors due to a disconnect between its procurement and Vendor Management Office (VMO) teams. This lack of clear ownership led to slow execution, missed opportunities, and a lack of accountability. The company engaged Baringa to build a unified, end-to-end vendor management model to create clear ownership and improve vendor performance.

Baringa redesigned the vendor management into a coordinated enterprise capability by unifying procurement and the VMO under a single operating model, introducing a tiered vendor framework for prioritization, and upgrading the team's capabilities. The results provided the QSR brand with greater control and visibility. Baringa's solution enabled more focused strategic relationships, drove improved vendor performance and accountability, increased stakeholder satisfaction, and helped drive efficiency and cost savings for future growth.

QSR