Case Study: Localize achieves faster onboarding and better customer relationships with BareMetrics

How Baremetrics helped them build better customer relationships

Localize is a startup that helps companies translate their apps to reach customers worldwide. As the team scales to meet growing demand, support reps need to build personal relationships with users quickly—something made harder by a fast-growing customer base and new hires like Tiffany who were only weeks into the role.

Baremetrics’ Customer Profiles automatically aggregate payment and public social data so reps instantly see each customer’s lifetime value and plan. That lets Tiffany prioritize cancellations and follow-ups efficiently, spend less time hunting for context, and ramp up faster—resulting in quicker onboarding for new employees and stronger, more personalized customer relationships.

Localize