Case Study: 1&1 Versatel streamlines network incident management with Barco OpSpace

1&1 Versatel chooses OpSpace to streamline network incident management

The customer, 1&1 Versatel, a major German B2B fiber network provider, faced significant challenges in its Service Operation Center where operators were overwhelmed by monitoring over 40 management systems across 20 dedicated screens. This inefficient setup, exacerbated by an inflexible KVM system, hindered collaboration and slowed incident response. To modernize its aging infrastructure, the company turned to vendor Barco for a new operator workspace solution.

Barco implemented its OpSpace operator workspace solution, virtualizing the workspaces and connecting them to an external data center. This allowed any operator to access any management system from a single, ergonomic workspace, drastically improving collaboration and efficiency. The solution from Barco enabled a measurable time gain of 30 minutes to an hour in incident response and provided the scalability to easily accommodate future network growth and changes.

1&1 Versatel

Michael Reiners

1&1 Versatel