Case Study: Wall Street English boosts chat response speed by 30% with Barantum Omnichannel

Wall Street English speeds chat responses by 30% with Barantum

Wall Street English (WSE), a leading multinational English language course provider in Indonesia, faced challenges in managing high volumes of customer inquiries across multiple channels. To streamline their customer service and integrate all incoming messages into a single platform, they sought a solution from the vendor Barantum and implemented the Barantum Omnichannel system.

By using Barantum's system, WSE was able to integrate and evenly distribute messages among its agents, which significantly accelerated response times. The implementation resulted in a 30% faster response rate to customer chats. Additionally, Barantum provided WSE's management with improved monitoring and evaluation tools. The vendor's support team was also noted for its responsive complaint handling.

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