Case Study: PT Solomon Indo Global (Bromen) achieves 90% team activity support with Barantum Omnichannel

PT Solomon Indo Global (Bromen) increases operations by 90% with Barantum

The customer, PT Solomon Indo Global (Bromen), a popular men's skincare brand, faced the challenge of managing customer communications across multiple separate WhatsApp numbers, which was inefficient and slowed response times. To maintain fast and responsive customer service, they turned to the vendor Barantum and implemented its omnichannel system.

Barantum's solution integrated all of Bromen's communication channels into a single platform, featuring an automated reply chatbot and a broadcast feature for promotions. This implementation supported 90% of the customer service team's activities, drastically improving efficiency and ensuring customers received timely responses even outside of office hours.

PT Solomon Indo Global (Bromen)