Case Study: PT Oasis Waters International accelerates customer response by 50% with Barantum Omnichannel CRM

PT Oasis Waters International speeds customer response by 50% with Barantum

PT Oasis Waters International, a major bottled water producer and distributor in Indonesia, was overwhelmed by manually responding to a high volume of customer inquiries. This manual process was hindering their customer service. To address this challenge, Oasis sought a modern solution and chose to implement the Barantum Omnichannel CRM system.

By implementing Barantum's omnichannel solution, Oasis utilized features like automated autoresponders and chatbots to handle messages without requiring constant agent standby. This allowed their customer service team to respond to inquiries 50% faster, reducing response times from 30 minutes down to between 5 and 15 minutes. The team found the Barantum system easy to use and reported highly responsive support from the vendor.

PT Oasis Waters International