Case Study: PT Etos Indonusa boosts productivity and centralizes customer data with Barantum CRM

PT Etos Indonusa boosts productivity with Barantum in 2 years

PT Etos Indonusa, a pest control service company with over 30 years of experience, faced challenges in managing its growing customer database across its national branches. The company needed a centralized system to efficiently handle customer information and complaint management. To address this, they partnered with vendor Barantum to implement its CRM system.

The solution from Barantum provided a user-friendly, centralized platform for customer database management. The implementation helped PT Etos Indonusa increase team productivity and efficiency by digitizing previously conventional work. Specific features like automated greeting messages and schedulable WhatsApp broadcasts were utilized. The customer reported high satisfaction with the system and Barantum's responsive support, though no specific quantitative metrics were shared in the case study.

PT Etos Indonusa