Case Study: Prosperous Justice Party achieves 90% faster service with Barantum CRM and Omnichannel

Prosperous Justice Party accelerates services by 90% with Barantum

The Prosperous Justice Party (PKS) sought to move beyond conventional methods to improve communication and provide faster, more accurate services to the public across Indonesia. To achieve this, they partnered with vendor Barantum to implement its Call Center, Omnichannel, and CRM products.

By implementing Barantum's call center and omnichannel system, PKS integrated various digital touchpoints, streamlining member verification and public inquiry processes. The vendor's solution made phone communication cost-efficient and predictable while accelerating service delivery. Barantum helped PKS achieve a 90% faster service time, significantly improving operational speed and strengthening public trust.

Prosperous Justice Party (pks)