Case Study: Moka POS improves workflow efficiency and SLA tracking with Barantum CRM

Moka POS shortens SLA and supports 40,000+ users with Barantum

Moka POS, an Indonesian SaaS startup providing a cloud-based point-of-sale platform, faced challenges in monitoring staff performance and business SLAs. Their previous system was not centralized, making performance tracking difficult and inefficient. To address this, they turned to Barantum CRM for a solution.

By implementing Barantum CRM, Moka POS automated its workflow operational processes. The user-friendly system provided a centralized, end-to-end solution that made tracking more accurate and effective. This resulted in a significant increase in productivity, with a notably shorter and more targeted SLA for their merchants. The vendor, Barantum, was also praised for its responsive and solutive support team that quickly resolved issues.

Moka POS