Case Study: Lifepack.id achieves faster, more productive customer service with Barantum Omnichannel CRM

Lifepack.id speeds up SLA and boosts customer service productivity with Barantum

Lifepack.id, a trusted digital pharmacy, faced challenges managing high volumes of customer messages across separate WhatsApp numbers and systems, leading to slow responses and a perception of unresponsiveness. To overcome this and improve the customer experience, they implemented the Omnichannel CRM system from vendor Barantum.

The solution from Barantum centralized communications, providing features like automated chatbot replies, agent allocation, and real-time activity monitoring. This resulted in a faster service level agreement (SLA), more efficient use of customer service resources, and a high conversion rate for Lifepack.id. The vendor Barantum provided a highly customizable platform that unified operations for sales, pharmacists, and doctors.

Lifepack.id