Case Study: Klinik SehatQ achieves up to 80% better service efficiency with Barantum Omnichannel Chat

Klinik SehatQ improves service speed by 80% with Barantum

Klinik SehatQ, a leading health service provider in Indonesia, faced challenges in managing customer interactions efficiently. Their previous CRM could not automatically assign incoming messages, requiring manual work that led to uneven productivity among customer service agents. To address this, they partnered with Barantum and implemented its omnichannel chat solution.

By using Barantum, Klinik SehatQ automated message assignment and gained access to detailed analytical reporting. The solution provided by Barantum improved their team's performance by up to 80%, allowing for better work scheduling based on chat traffic analysis and more efficient management of communications.

Klinik SehatQ