Case Study: Jantra Group Indonesia achieves 70%–80% faster customer responses with Barantum CRM

Jantra Group Indonesia speeds customer responses by 70%–80% with Barantum

Jantra Group Indonesia, a company in the automotive undercarriage services industry, faced challenges with slow and manual customer communication processes. To increase work efficiency and provide faster service, they sought a CRM solution and chose to implement Barantum CRM.

By implementing Barantum CRM, the company saw a significant improvement in its customer service response speed and quality. The solution provided features like a chatbot for filtering messages and tools for tracking service progress. Barantum helped Jantra Group achieve a 70-80% faster response time, enabling better follow-up and more optimal agent performance.

Jantra Group Indonesia