Case Study: Inspektorat Provinsi Gorontalo achieves 80% service increase with Barantum

Inspektorat Provinsi Gorontalo increases services by 80% with Barantum

Inspektorat Provinsi Gorontalo, a government oversight institution, faced challenges in managing its consultation services due to manual processes that made it difficult to track and document stakeholder interactions. To make its services more accessible and overcome the public's reluctance to visit its office, it sought a solution and implemented the Barantum system.

By utilizing Barantum's WhatsApp-based services, including a chatbot and broadcast function, the institution automated consultations and complaint reporting. This solution made it easier for stakeholders to connect with the correct officers remotely. The implementation by Barantum led to a dramatic 70-80% increase in service usage and significantly improved workflow efficiency and accessibility for the public.

Inspektorat Provinsi Gorontalo