Case Study: Indopaket achieves 98% faster response times with Barantum CRM

Indopaket accelerates customer response time by 98% with Barantum

Indopaket, a logistics company collaborating with Indomaret, faced significant challenges in handling customer complaints. Their process was manual, using Excel and Outlook, making it difficult to record data, analyze complaint patterns, and determine resolution priorities effectively. This led to slow response times for their customers.

By implementing the Barantum CRM system, Indopaket transformed its customer service operations. The solution provided structured issue categorization, performance tracking, and detailed statistics. As a result, Indopaket accelerated its customer complaint response time by 98%, reducing it from over five hours to under one hour on average. Barantum also enabled better staff allocation and team performance monitoring.

Indopaket