Case Study: Hi Steel achieves 90% faster customer follow-up with Barantum

Hi Steel boosts team efficiency by 90% with Barantum

Hi Steel, a distributor of steel and lightweight steel, faced challenges in building customer trust through its WhatsApp communications. The absence of a verified badge on its business account caused doubts among customers about its credibility. To address this, Hi Steel partnered with vendor Barantum to implement its omnichannel system and obtain a verified WhatsApp Business account.

By using Barantum's system, which included tools for verification, analytics, and team management, Hi Steel successfully obtained the blue checkmark and significantly improved its efficiency. The solution provided measurable results, with the team reporting performance becoming up to 90% more efficient and saving a considerable amount of time in customer follow-up processes. Barantum's support was also noted for being fast and responsive throughout the implementation.

Hi Steel