Case Study: Hercudor achieves 90% sales efficiency with Barantum

Hercudor streamlines operations by 90% with Barantum

Hercudor, a family-run business specializing in doors and windows, faced a significant challenge in managing customer communications across multiple digital channels, including WhatsApp and marketplaces. As the business grew, using individual sales agents' personal WhatsApp numbers made it impossible for the director to monitor interactions, leading to inconsistent customer experiences and a high risk of missing sales opportunities. To address this, they turned to Barantum for a solution.

By implementing Barantum's Omnichannel Chat system, Hercudor centralized all customer chats into one manageable platform. This allowed for monitoring of conversations and faster responses using features like Quick Reply and Broadcast. The solution streamlined Hercudor's sales operations by 90%, ensuring no message was missed and significantly improving response times, which in turn boosted customer satisfaction and trust in the brand. Barantum provided the essential infrastructure to support the company's growth.

Hercudor