Case Study: BRI Insurance achieves up to 90% more efficient operations with Barantum Call Center

BRI Insurance simplifies operations by 90% with Barantum

BRI Insurance (BRINS), part of the BRI Group, faced the challenge of finding a suitable vendor to operate its call center. They needed a solution that could be integrated with their central system and meet their specific operational needs. After a search, they selected Barantum as their vendor for its call center application.

The implementation of the Barantum Call Center application provided BRINS with a mobile system, allowing agents to work flexibly from anywhere, including from home. The solution also delivered accurate business reports to help monitor and evaluate performance. Barantum's application significantly simplified BRINS's operations by up to 90%, improving productivity and service quality.

BRI Insurance (brins)