Case Study: IPS achieves smoother onboarding and a customisable dashboard with Bapple UX design

IPS improves onboarding and dashboard UX with Bapple

The customer, IPS, had a successful investment platform SaaS web application but was facing dissatisfaction from its user base due to legacy features, outdated design, and inefficient user flows. They engaged the vendor, Bapple, to modernize the user experience through UX research and design services.

Bapple implemented a research-led UX process involving user interviews, validated personas, and high-fidelity prototyping. The solution included a smoother onboarding flow, a fully customizable dashboard, and a fresh user interface with advanced data visualization. As a result, IPS achieved greater customer satisfaction and a platform modernized to 21st-century SaaS design standards.

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