Case Study: Smart WFM achieves streamlined onboarding and people-forward performance reviews with BambooHR

How Smart WFM uses BambooHR to create a gamechanging onboarding experience and conduct more effective, purposeful performance reviews

Smart WFM, a Sydney-based HCM consultancy (26–50 employees), was hampered by a complex, outdated HR system that made routine tasks slow and error-prone. Onboarding lacked tools and often took up to three months, HR and managers relied on separate spreadsheets, and employees had no easy self-service access to their records, causing frustration and inefficiency.

After adopting BambooHR, Smart WFM consolidated employee records into a single, customizable system that streamlined onboarding, enabled people-focused performance reviews, and gave staff self-service access. The change delivered dramatically faster, more accurate onboarding (100% improvement), reliable time-off tracking, improved applicant management, and stronger HR responsiveness and team engagement.

Smart WFM

Rob Scott

Chief Operating Officer