Case Study: TrueContext achieves stronger company culture and reduced turnover with BambooHR Employee Satisfaction (eNPS)

How ProntoForms uses BambooHR® Employee Satisfaction with eNPS® to identify successes and gaps in their company culture so they can go from good to great

ProntoForms, a 100–350 employee IT company based in Ottawa, hired Lisa Scian as its first HR leader and faced the challenge of building HR systems from scratch—consolidating disparate spreadsheets and finding a solution she could implement quickly and easily. Lisa selected BambooHR for its simplicity and then added BambooHR Employee Satisfaction with eNPS to gather regular, actionable feedback.

The simple, anonymous eNPS survey revealed cultural blind spots and gave leadership clear priorities—helping guide pandemic-era remote-work support, virtual engagement, and mental-health initiatives. As a result, ProntoForms strengthened its culture, lowered turnover, improved eNPS scores and response rates, and created a trusted channel for employees to be heard.

TrueContext

Lisa Scian

VP of People and Culture