Case Study: Community Counseling Center achieves 50% faster performance assessments and stronger employee development with BambooHR

How BambooHR Performance Management helps this five-county mental health organization provide consistent and meaningful employee development

Community Counseling Center (CCC) is a non-profit behavioral health organization serving five southeastern Missouri counties since 1974 and employing about 450 staff. As CCC grew, its annual, 10‑page performance reviews became time‑consuming (managers spent up to three hours per cycle), focused more on raises than development, and lacked reliable goal tracking and actionable data.

CCC implemented BambooHR Performance Management with shorter, semiannual assessments, automated data collection, confidential reviews, and better reporting. The change cut assessment time to about an hour (roughly 30 minutes to complete and 30 minutes to meet), boosted employee and manager compliance to about 95% each, and delivered clearer insights that shifted conversations toward professional growth and measurable performance trends.

Community Counseling Center

Jacob Alsup

Director of Recruiting & Hiring