Case Study: Thumbtack strengthens recruitment and reduces bias with Balloon

Thumbtack strengthens its recruitment process with Balloon

Thumbtack’s People team needed a better way to capture input from a growing, distributed workforce and turn that feedback into clear hiring decisions. After trying meetings, Slack, and surveys, the team turned to Balloon’s Insight Mobility platform to help gather employee insights and align on recruiting priorities, candidate fit, and role expectations.

Using Balloon, Thumbtack sent a focused “flight” to its 35-person recruitment team with questions about the role, candidate qualifications, and offer considerations. The effort generated 105 insights and 576 votes, helping the team reach faster alignment, refine the job description and search process, and reduce bias by ensuring the best ideas surfaced first.

Thumbtack

Justin Angsuwat

Vice President of People