Case Study: TowneBank standardizes lending and speeds loan closings with Baker Hill UN/FY

TowneBank grows commercial loan portfolio to $6.1B with Baker Hill

TowneBank, a growing bank based in Virginia and North Carolina, faced a challenge standardizing its lending processes after expanding through acquisitions, as each acquired bank used different systems and manual methods for loan origination. This lack of standardization created inefficiencies and redundancy. The bank needed a solution to automate processes and close loans more quickly while maintaining its commitment to local, community-focused decision-making. They turned to their long-time vendor, Baker Hill, to implement the Baker Hill UN/FY loan origination system.

By implementing the Baker Hill UN/FY platform, TowneBank standardized its lending processes across the organization. The solution provided by Baker Hill enabled the bank to establish consistent, rules-based credit workflows, develop an intuitive banker application, and offer a secure portal for borrowers. This resulted in significant measurable growth, with the bank's total loan portfolio growing from $1.1 billion to $11.5 billion and its assets growing from $1.4 billion to $16.8 billion over a 20-year partnership. The bank achieved enhanced efficiency, faster closing times, and improved compliance, allowing lenders to focus more on customer service.

TowneBank