Case Study: Marquette Bank achieves 25% faster credit memo creation and 70% less paper with Baker Hill's Commercial Loan Origination solution

Marquette Bank - Customer Case Study

Marquette Bank, a Chicago-based community bank with $1.5 billion in assets, struggled with a fragmented commercial lending process—credit analysts and loan officers used different tools and multiple versions of credit memos, and there was limited visibility into loan status. To standardize workflows and improve the customer experience, Marquette Bank engaged Baker Hill and its commercial loan origination solution.

Baker Hill’s solution (deployed in 2013) standardized commercial credit requests, aggregated exposure and deposit data, automated credit memo and approval workflows, and improved relationship management. The result for Marquette Bank was a 25% reduction in credit memo creation time, elimination of more than 70% of paper reports, enhanced pipeline visibility and decisioning, and these gains were achieved without adding staff; Marquette is now upgrading to Baker Hill NextGen® to continue optimizing lending.

Marquette Bank

Frances Brashares

AVP & Commercial Loan Operations Manager