Case Study: First Tennessee Bank achieves faster, more efficient small-business loan origination and improved customer experience with Baker Hill

First Tennessee Bank - Customer Case Study

First Tennessee Bank, a Memphis-based institution with more than $40 billion in assets, needed a more capable small business lending platform after rapid growth and the acquisition of Capital Bank left its legacy system strained. To ensure more complete applications, better sharing of applicant information with underwriting, and faster decisions and closings, First Tennessee selected Baker Hill’s small business loan origination solution and customized branch online loan application software.

Baker Hill delivered a web-based, end-to-end loan origination system—including automated underwriting and onboarding into the bank’s core—plus a customized branch online application that minimizes data re-entry and improves transparency across the origination process. The Baker Hill solution eliminated manual steps, increased speed and consistency in originating small business loans, expedited decisioning and closings, and scales with First Tennessee’s growing portfolio while enabling the bank to adopt additional Baker Hill technologies to drive further efficiencies.

First Tennessee Bank

Darin Johnson

Senior Vice President, Director of Commercial Credit Loan Administration