Case Study: Alaska USA Federal Credit Union achieves 22.5% loan growth and streamlined portfolio monitoring with Baker Hill Portfolio Risk Management

Alaska Usa Federal Credit Union - Customer Case Study

Alaska Usa Federal Credit Union was facing rapid growth and needed a better way to monitor its loan portfolio—particularly loans under $1 million—because inefficient, manual processes and disparate systems made timely, proactive reviews difficult. The credit union partnered with Baker Hill and adopted Baker Hill’s Portfolio Risk Management solution to address these monitoring gaps.

Baker Hill consolidated client information into a single system, implemented proactive triggers and quarterly reporting, and provided ongoing consulting to improve visibility and reduce risk. As a result, Alaska Usa Federal Credit Union shortened review times from three–four days to just over a day, simplified auto-renewals, freed loan officers to focus on growth, and achieved more than 22.5% loan growth in 2016.

Alaska Usa Federal Credit Union

Vilma Chavez

Vice President, Commercial Services Administration