Case Study: Town of Orleans improves water service and efficiency with Badger Meter smart meter solution

Town of Orleans detects 400-gallon-per-hour leaks with Badger Meter smart water system

The Town of Orleans, a historic seaside town on Cape Cod, faced challenges with undetected leaks and inefficient operations due to a high percentage of vacant rental properties. They sought to upgrade their system to improve customer service, increase operational efficiency, and reduce non-revenue water. The town selected a smart water solution from vendor Badger Meter.

Badger Meter implemented a cellular-based advanced metering infrastructure featuring its BEACON® SaaS software, ORION Cellular endpoints, and the EyeOnWater consumer engagement tool. The results were immediate, with the system detecting a major 400-gallon-per-hour leak within minutes of activation. This allowed the town to reallocate staff from manual meter reading to proactive field work, significantly improving operational efficiency and customer service.

Town of Orleans