Case Study: Salisbury-Rowan Utilities improves revenue and customer service with Badger Meter BEACON SaaS and ORION Cellular Endpoints

Salisbury-Rowan Utilities cuts leak costs by $140 a month per school with Badger Meter

Salisbury-Rowan Utilities, a North Carolina utility provider, faced challenges with manually reading 22,000 meters monthly and managing an aging infrastructure. Their priority was to find a metering solution that would provide data-driven analytics to improve customer service and operational efficiency. They partnered with Badger Meter to implement a solution.

Badger Meter's solution included BEACON Software as a Service (SaaS) and ORION Cellular endpoints. This provided the utility with detailed, hourly data, enabling them to proactively identify leaks for large customers like a local school system, saving them significant costs. For Badger Meter's customer Salisbury-Rowan Utilities, the results included increased revenue from more accurate meter reading, reduced labor costs and improved customer service through rapid leak notifications and fewer billing disputes.

Salisbury-Rowan Utilities