Case Study: EJ Water Cooperative Improves Real-Time Water Usage Accuracy with Badger Meter BEACON SaaS

EJ Water Cooperative cuts work orders 47% and saves $93,000 with Badger Meter

EJ Water Cooperative, a utility serving approximately 40,000 customers across a large, 2,400-square-mile area in southeastern Illinois, faced significant challenges with its aging meter reading system. The high operational costs and logistical difficulty of manually reading meters prompted a search for a new solution. They turned to Badger Meter for a true water management system that could provide real-time usage data.

Badger Meter implemented its BEACON® Software as a Service (SaaS) platform with ORION® Cellular endpoints. This solution provided near real-time water usage information to both the utility and its customers via a mobile app. The implementation led to a 47% drop in work orders, saving EJ Water Cooperative $93,000 annually. It also resulted in a 20% reduction in customer service calls and provided the data needed to resolve issues more quickly without dispatching technicians.

EJ Water Cooperative