Case Study: City of Avon achieves 88% faster meter reading with Badger Meter’s cellular AMI solution

City of Avon cuts manual meter reading time by 88% with Badger Meter

The City of Avon, a rapidly growing community in Ohio, faced challenges with outdated meter reading technologies and legacy data systems. Their old automated meter reading (AMR) system required manual reads and led to inaccurate customer billing based on estimates. To address these inefficiencies and customer dissatisfaction, the city partnered with Badger Meter to implement a new solution.

Badger Meter's solution included the BEACON Software as a Service platform, ORION Cellular endpoints, and E-Series Ultrasonic meters. This cellular AMI system reduced manual meter reading time by 88%, cutting the process from 160 hours to just 20 hours per month. The implementation also improved meter reading accuracy to nearly 100%, enhanced customer satisfaction through the EyeOnWater engagement tool, and provided the utility with reliable, daily data.

City of Avon