Case Study: Bedford Public Works improves water data accuracy and customer service with Badger Meter smart water solutions

Bedford Public Works boosts data accuracy 20-25% with Badger Meter

The city of Bedford Public Works faced the challenge of an aging water infrastructure that was failing to accurately monitor and record water usage. To improve data accuracy and customer experience, they sought to replace their system and partnered with Badger Meter, piloting their E-Series Ultrasonic meters and BEACON Software as a Service (SaaS).

Badger Meter implemented a comprehensive smart water solution featuring BEACON SaaS, ORION Cellular LTE endpoints, and the EyeOnWater consumer engagement tool. This end-to-end system resulted in a 20 to 25 percent increase in data accuracy and a significant reduction in customer service call volume, allowing the utility to resolve disputes quickly and help customers manage their consumption more effectively.

Bedford Public Works