Case Study: Augusta Water improves billing efficiency and safety with Badger Meter cellular water network

Augusta Water boosts meter reads to 15-minute intervals with Badger Meter

Augusta Water, a utility serving a large rural area in Virginia, faced significant challenges with its outdated manual meter reading system. The inefficient process led to inaccurate billing, high operational costs, and safety concerns for technicians who had to navigate difficult field conditions. To address this, they partnered with vendor Badger Meter to implement a cellular-based advanced metering infrastructure (AMI) solution.

Badger Meter's solution, which included ORION Cellular endpoints and the BEACON SaaS platform, automated meter reading and data transmission. This provided the utility with highly detailed consumption data, enabling them to quickly identify leaks and improve customer service. The results included a dramatic increase in data resolution from 1,000 gallons to 1 or 0.1 gallons, a reduction in truck rolls for manual reads, and enhanced safety for field staff. Badger Meter's technology helped Augusta Water optimize billing, improve operational efficiency, and build greater trust with its customers.

Augusta Water