Case Study: Qlik achieves rapid crash detection and ships higher-quality software on schedule with Backtrace.io

Qlik Ships Higher Quality Software on Schedule with Backtrace

Qlik, a global provider of real-time data integration and analytics, replatformed its core analytics engine to Linux in the cloud and moved to an SRE-driven ops model. That change exposed serious gaps in crash management: multi-threaded, time-dependent failures were hard to reproduce; customers had to manually collect and send minidumps; and lengthy, manual triage through support slowed fixes. Qlik chose Backtrace.io’s crash-detection and management platform because it was the only commercial product that supported their C++, C#, Node and Go microservices stack and could span CI, test, release and production.

Backtrace.io was integrated across Qlik’s SDLC to automate crash collection, deduplication, symbolication, classification, and alerting (including Slack and ticketing integration), giving engineers immediate notification and deep context for failures. As a result Qlik now detects crashes during CI and in production, traces multi-day failure paths, reduces handoffs and triage time, and fixes defects before customers are impacted—enabling higher-quality releases on schedule (e.g., Backtrace.io alerted Qlik’s engine team to a crash seen as a hang by a client test, allowing a preemptive fix).

Qlik