Case Study: Zurich reduces migration risk, cost and complexity and achieves 99%+ data accuracy with BackOffice Associates

Reducing the Risk, Cost and Complexity for Zurich Insurance

Zurich Insurance, a global insurer founded in 1872 with 55,000 employees across 170+ countries, embarked on a multi‑year Finance Transformation to consolidate 23+ legacy SAP systems into a single SAP FI/CO and BW instance. The program required a repeatable, auditable migration approach to cleanse and harmonize disparate data standards, meet tight timelines and budgets, and put sustainable data governance and reusable best practices in place.

Zurich selected BackOffice for its automation, prebuilt content, reusable templates and expert services to standardize migrations and enforce business rules. The partnership cut implementation time and external consulting costs, delivered business‑ready data with ongoing quality visibility, and achieved reconciliation accuracies above 99% (UK cleanse: 230 million items at 99.9%). Zurich also reduced migration spend by 7% year‑over‑year and now has a predictable, reusable toolset for future waves.

Zurich

Andrea Smith

SAP Convergence IT Program Manager