Case Study: American Water achieves clean, smooth-flowing data and a "Boring Go Live®" SAP migration with BackOffice Associates

How BackOffice Associates® Helped Deliver a "Boring Go Live®" SAP Data Migration for American Water

BackOffice Associates, a leader in data migration and information governance, partnered with American Water to tackle a complex SAP transformation that required clean, consistent master data across multiple business units. American Water faced challenges with data availability, quality and integration readiness that threatened timelines and cross‑enterprise process alignment.

Using its ASAP+ assessment and a “Load Early, Load Often” approach, BackOffice performed early deep‑dive analysis, loaded master data six weeks into the blueprint phase, and provided actionable reports highlighting omissions and conversion exceptions. Frequent data loads and early business user exposure to the SAP environment accelerated validation, reduced the learning curve, and delivered an on‑time, on‑budget migration—resulting in smoother processes and a “Boring Go Live” data cutover.

American Water

Andrew Clarkson

Business Intelligence Lead