Case Study: Kiwi Universe reduces project administration efforts by 25% with Backlog

Kiwi Universe reduces project administration efforts by 25% with Backlog

Kiwi Universe, a Vietnam-based software development, AI, and business matching company, needed a simpler way to manage a growing volume of client projects across 8 development teams. As work became more complex, the team struggled with onboarding larger groups to other project management tools and needed better support for subtasks, reporting, and tracking overlapping deadlines. They turned to Backlog to help manage projects, tasks, and reporting with less administrative overhead.

Using Backlog, Kiwi Universe streamlined task creation, issue filtering, Gantt and burndown chart monitoring, and Git-based version control linked to issues. The result was a 25% reduction in time spent on project management, cutting tool-related project administration from 12 hours to 9 hours, while daily reporting dropped from 25–30 minutes to about 5 minutes. Backlog also proved easier for the team to learn and use, making it Kiwi Universe’s preferred project management platform.

Kiwi Universe

Pham Viet Duc

Chief Technology Officer