Case Study: Fusic improves customer collaboration and project management with Backlog

Improving Collaboration With Customers Using Backlog

Fusic, a Fukuoka-based IT consulting firm, needed a better way to manage in-house development and client collaboration. Before using Backlog, the team relied on emails and Excel spreadsheets, and they struggled to find a project management tool that their clients could easily learn and use.

With Backlog’s project management, task management, and team collaboration features, Fusic streamlined issue tracking and made it easier for customers to follow project progress and participate in work. Backlog became embedded across the business, improving internal and client communication and helping Fusic’s efficiency “skyrocket,” while also supporting employee training through task-based assignments.

Fusic

Shintaro Sugimoto

Engineer