Case Study: Books Kinokuniya improves team alignment and issue tracking with Backlog

Books Kinokuniya streamlines collaboration across 7 regional webstores with Backlog

Books Kinokuniya, a major international bookstore chain, faced challenges with inefficient communication between its regional teams and its Japan headquarters. Each team operated independently, using email to report webstore issues, which led to information silos and duplicated efforts for the Japan team. The vendor, Backlog, provided its project management and issue tracking software to streamline this process.

By implementing Backlog, the vendor created a centralized platform for all teams to report and track issues, share files, and access a Wiki for technical guides. This solution resulted in more transparent communication, easier knowledge sharing, and significantly improved team alignment. After over a year of use, the teams reported that Backlog made it much easier to manage work tasks and help one another, leading to increased productivity.

Books Kinokuniya