Case Study: EYDAP achieves a scalable, customer-centric digital experience with Backbone Digital

Eydap serves 4.3 million water customers with Backbone Digital

Eydap, the largest water utility enterprise in Greece, sought to enhance its customer-facing digital services by evolving its mobile application. Their goals included enabling online bill payments with a barcode scanner, improving the user experience, and updating the framework to support push notifications and multilingual content. They partnered with Backbone Digital to address these challenges and develop a smart, integrated solution.

Backbone Digital conducted comprehensive discovery sessions to pinpoint requirements and then developed a scalable mobile application using the Flutter framework. The solution provided customers with a seamless experience, including features like instant fault reporting with photo and GPS data, an interactive map for service centers, and easy bill payment. As a result, Eydap now has a future-ready platform that elevates customer experience and provides a fully scalable solution for continued digital growth.

Eydap