Case Study: Clicpomme reduces backup trouble tickets with Backblaze Business Backup

Clicpomme eliminates 10 daily trouble tickets with Backblaze

Clicpomme, a Montreal-based MSP specializing in Apple devices, faced severe compatibility issues and a flood of false-positive trouble tickets after MacOS Catalina rendered their previous backup solution, CrashPlan, unreliable. They needed a new, native MacOS backup service that could be deployed across their 200 clients without disrupting their operations.

Clicpomme implemented Backblaze Business Backup, which offered seamless mass deployment through their existing MDM systems. The transition was painless with support from Backblaze engineers. The result was a dramatic drop in trouble tickets from roughly 10 per day to almost zero, freeing up significant time and providing clients with a reliable, lag-free backup solution.

Clicpomme