Case Study: WSECU achieves frictionless digital banking with Backbase

WSECU boosts digital banking transactions 51% with Backbase

Washington State Employees Credit Union (WSECU) sought to modernize its digital banking services to meet rising member expectations, but was hindered by siloed legacy systems and slow feature rollouts. Partnering with Backbase, the credit union used a composable platform to build a flexible, omni-channel experience that would provide seamless and secure digital services.

By implementing Backbase's platform, WSECU unified its online and mobile banking into a single, seamless solution. This resulted in a 51% year-on-year increase in transactions, a 39% increase in registered mobile users, and an 82% customer satisfaction score. The solution also enabled the credit union to migrate 165,000 members with minimal disruption and achieve 700,000 transactions in a single month.

WSECU